Customer Services Support Specialist

Job Title: Customer Services Support Specialist

LOCATION: USAG Wiesbaden, Germany

Position: Full-time

Duties:

• Manage ICE comments, surveys, and Commander’s Hotline responses
• Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
• Support customer service award programs and recognition events
• Coordinate and standardize customer-facing service areas across the garrison
• Deliver ICE training and promote customer service best practices

Qualifications:

• Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management — OR — 6+ years of directly related experience, with 3 years in an English-speaking environment
• Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
• Strong communication, project coordination, and analytical skills
• Must meet English proficiency Level III (reading, speaking, writing)

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