Customer Service Representative

Company Description State Farm® agents are local professionals who help people manage everyday risks, recover from unexpected events, and pursue their goals. As part of a respected national brand with more than 90 years of history, agents build and maintain lasting relationships in the communities they serve. Over 19,000 agents across the United States bring diverse backgrounds and experiences to delivering trusted insurance and financial services. Working with a State Farm agent means joining a customer-focused environment that values integrity, reliability, and community involvement.

Role Description This full-time, on-site Customer Service Representative role is based in Lexington, KY. The Customer Service Representative supports the State Farm agent by answering customer inquiries, explaining policy details, and assisting with billing, claims, and coverage changes. Daily responsibilities include handling phone calls and in-person visits, documenting interactions in agency systems, and following up on customer requests to ensure timely resolution. The role also involves helping customers understand their options, scheduling appointments, and contributing to a positive, professional office atmosphere focused on high-quality service and customer retention.

Qualifications

• Demonstrated strength in customer-facing roles, including Customer Service Representatives and Customer Service skills.
• Ability to provide responsive Customer Support while maintaining strong Customer Satisfaction.
• Focus on delivering an excellent Customer Experience through clear communication and problem-solving.
• Strong verbal and written communication skills and the ability to explain products and services in accessible terms.
• Comfort working in an office environment with phones, computers, and agency management systems.
• Organizational skills and attention to detail when managing multiple customer requests.
• Ability to work collaboratively with the agent and team members, as well as independently with minimal supervision.
• High school diploma or equivalent required; prior insurance, financial services, or retail/service experience is a plus.
• Willingness to pursue applicable state insurance licenses if required for certain responsibilities.