Call Center Customer Support Associate

At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!

Crew’s Commitments To You

• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Group health, dental, and vision
• 401K with company match
• Daily pay options available at no cost to you
• Tuition reimbursement
• Recognition and appreciation events

The following responsibilities outline critical aspects of the Customer Support Specialist:

• Smile!
• Live our #1 Value of Safety
• WOW! Customers
• Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
• Work week is primarily Monday-Friday but will include a weekend rotation

We're really in the people business, we just happen to wash cars!