Customer Service Representative

Customer Service Representative

About Black Box

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly owned subsidiary of AGC Networks.

Primarily Roles & Responsibilities

• Supporting our local teams as well as customers in the EMEA region. Focus in German market
• Follow up on outstanding queries and customer call backs.
• Keep and maintain consistent and accurate records in the database following customer contact
• Handle all general and order specific customer enquiries within the account base, ensuring accuracy and orders shipped

• Liaising with international procurement team to ensure accurate lead times and delivery schedules are communicated to customers.
• Maintain a high level of inter departmental and customer / supplier communication.
• Provide administrative support to Sales team as required
• Backlog control, solve complex logistics issues & queries.
• Order creation
• Support export compliance and documentation
• Any other function as deemed necessary by the Management Team

• Near native fluency in English, written and spoken. German language is preferred
• Experience preferably within an international shared services environment (business to business).
• Excellent telephone manner, communication and negotiation skills.
• Ability to communicate with all levels within the organization.
• Proven track record of excellent customer services (internal and external) skills.
• Must be PC Literate – MS Word, Excel, Outlook, databases, SAP
• Systematic, methodical approach with good organizational skills
• Tenacious and proactive approach to work
• Diligent and detail focused
• Ability to work with deadlines

• You finished your relevant education and have at least five to seven (5-7) years of work experience in an international shared services environment.
• You have solid experience in an administrative role (essential)
• You are proactive, take initiative and are a self-starter
• Language proficiency- English, Dutch, German (Mandatory)

None

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.