Customer Service Advisor

As the main point of contact for customers, you will be responsible for providing an efficient and helpful service at our fitness and sport complex at the University of Leeds. The University has invested £1.2M to expand ‘The Edge’ sports facility and provides state of the art fitness and class equipment, offering a range of classes and aquatics activities and 25 metre 8 lane swimming pool.

Working as part of our customer service team, you will be responsible for providing a range of information to customers, advising on available membership options, taking bookings, handling cash and providing assistance to the sales team when required. You will also assist to monitor the use of the facilities and contribute to the general operation of the service.

Working alongside the operational teams, our customer advisors play a key role in emergency situations, guiding customers, when necessary, out of the facility, and being the point of contact for emergency services.

You will have experience of working in a customer focused reception environment with a commitment to providing exceptional customer service. You will have excellent verbal and written communication skills, with the ability to develop effective relationships. With excellent planning, organising and prioritising skills, you will have the ability to work under pressure during challenging situations and resolve a variety of problems.

You will be required to work on a shift-based system, which includes the requirement for you to work early mornings, evenings, weekends, University closure days and bank holidays. You will be primarily based at one of our designated sports facilities, however, will be required to work at any of our sports facilities when required. Some of these facilities may include lone working or acting as key holder/supervisor from time to time.

To explore the post further or for any queries you may have, please contact: 

Marcus Atkins, Front Of House Duty Manager

Email: [email protected]