Customer Service Specialist (Test)

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.  Our customers do amazing things design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.  As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent.  We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

As a member of the Customer Service Department, you will work closely with the iCIMS customers to ensure all their needs and expectations are met.

• Strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• Possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• Expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Work with the iCIMS Support Team team to troubleshoot client issues, cases, and inquires.
• Work escalated customer issues.
• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems
• Hands-on user of related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with customer facing roles specializing in HR systems and/or software.