Customer Service Specialist

Strategic Staffing Solutions’ customer is a leading U.S. health insurance provider serving millions of members. They are seeking a Membership Operations Specialist to support membership and billing operations. The role combines customer service and administrative processing, with approximately 80% focused on inbound calls and 20% on membership-related requests and documentation.

Key Responsibilities:

• Handle inbound calls and written inquiries.
• Maintain and update membership records.
• Assist with billing, membership, and contract questions.
• Provide accurate, high-quality customer service.
• Route complex inquiries to the appropriate teams.
• Meet quality and efficiency standards.

Requirements:

• Fluent English (C1+), written and spoken.
• Call center or U.S. healthcare experience is an advantage.
• Strong communication and attention to detail.
• Ability to combine customer service with administrative tasks.
• Availability to work 15:00–00:00 Lithuanian time after training.
• Must not be a current student.

We Offer:

• Start date: 21 September 2
• Salary p to €1,700 gross (€1,100 net).
• Transport home after work covered.
• Valuable work experience in the healthcare sector.
• Supportive and inclusive workplace.
• Contract until April 2027, with potential extension.