Customer Support Specialist (Shifts: Day/Afternoon & Weekend)

OBDeleven is all about making car tech easy and accessible for everyone. For over 10 years, we are crafting simple yet powerful diagnostic and customization tools for car lovers globally. And we need your help to keep moving forward.

What you will do as a Customer Support Specialist: 

• Handling customer general/technical support cases (vehicle's-based questions) through email and live chat (utilizing Intercom for communication)
• Supporting users in written English and Lithuanian (in rarer cases) languages
• Providing timely and accurate customer feedback to the relevant team in order to improve processes and avoid recurring customer issues
• Understanding the customer's needs and business context to provide outstanding support and excellent customer satisfaction
• Working with data to enhance customer support and automate CS processes

We expect:     

• Interest in vehicle diagnostics and the automotive industry overall
• Some experience in customer service or technical support
• Experience providing support to clients via email, live chat, or similar platforms
• Excellent written communication skills in English and Lithuanian languages
• Ability to communicate with clients in a polite and professional way
• Excellent time management skills
• Self-management and continuous learning to improve customer support processes

The role requires working across three shift types (day and afternoon shifts, including weekends), with a monthly schedule provided in advance.

Please note: during the 3-month training and probationary period, working hours are 9:00-18:00 or 8:00-17:00, Monday to Friday, and work is fully on-site at our Kaunas office.

Nice to have:

• Familiarity with automation practices and improving customer satisfaction
• Proficiency in working with the Intercom system and using chat GPT tools

Here's what we offer:

• Fair pay for bold work: We reward your expertise with competitive pay that grows as you do.
• Hybrid Work Flexibility: Work 3 days in the office and 2 days from home or wherever suits you best
• Focus on your well-being: Choose your comprehensive health plan, get paid days off to care for yourself and your family, and enjoy flexible working hours, as well as your birthday day off
• More time that truly counts: Enjoy a 4-day workweek for one month a year, depending on how well the company hits its goals. Plus, earn an additional vacation day for every working year with us - up to 4 extra days
• Real learning opportunities: Grow your skills with a 2% gross salary learning budget. Take your monthly paid self-learning day and improve stress-free
• Culture that connects: Enjoy Friday lunches on us, team buildings, company parties, and all the usual office perks like snacks, a cozy lounge, sport communities, and more.
• Environment for real impact: Got an idea that'll make OBDeleven better? Share it, get feedback, fine-tune, and take action. We trust expertise and value ownership

Gross salary in a range: 1600 - 2100 € / month (depends on your experience)