Sales Specialist - Ukraine (m/w)

Providing Agent Help Desk support via email and/or telephone:

• Interpreting complex fare rules and restrictions.
• Ensuring strict compliance with company reservation and ticketing procedures.
• Providing detailed information regarding ancillaries, current offers, and product updates.
• Assisting with the submission of Special Service Requests (SSR) to the Space Control department.
• Coordinating waitlist requests with Space Control department.
• Assisting with PNR and ETIX troubleshooting and problem resolution.
• Facilitating resolution in case of irregularities.
• Closely coordinating with ETKT Support, the Agency Support Section, the NDC Team, the Fare Distribution department, and Revenue Management.

Managing the Group Handling Process:

• Processing group requests from IATA Agents: Auditing agent-created group PNRs, and upon finalization in the Global Group Gateway (3G), entering NET fares, fare validity dates, YQ amounts, and brief conditions into the PNR via SSR remarks.
• Coordinating group inventory and capacity requests with Flight Analysts, Revenue Management, and/or the Space Control department.
• Handling special equipment requests (sports and musical, medical and battery-powered mobility aids, etc.), ensuring compliance with the rules and necessary approvals, and coordinating and obtaining final confirmation from the Space Control department.
• Assisting with the submission of Group Series requests, including close coordination with the Group Sales department.
• Ensuring compliance with Group Booking Guidelines, while strictly monitoring deposit issuance and ticketing deadlines.
• Compiling and analysing regular group performance and materialization statistics.
• Preparing Group Waivers and coordinating requests with Group Sales department.
• Requesting and auditing ADMs in the event of offer or rules discrepancies.

Requirements:

• Bachelor’s or Master’s degree.
• Minimum of two (2) years of relevant sales experience.
• Knowledge of key marketplace issues in the aviation industry and related businesses.
• Results / Target oriented, capable of bringing prospects to the sales process.
• Excellent time management skills.
• Team Player.
• Strong commercial acumen, ability to solve complex issues.
• Excellent verbal and written communication skills.
• Creative thinking in terms of marketing efforts.
• Constantly searching for niche potential with proactive approach.
• Fluent in spoken and written Ukraine, English. Polish would be an advantage.
• Experience with Amadeus reservation system and Microsoft office suite.
• Ability to travel.

What we offer:

• Official employment in accordance with Ukrainian legislation.
• Work in an international aviation environment.
• The opportunity to implement your own ideas and innovative solutions, and to develop your skills.
• Involvement in interesting projects within a large and complex organisation.
• Discounts on air travel for you and your loved ones - preferential fares on domestic and international flights.

Feel free to apply!