CSSC Front Line Representative

Are you a technically minded communicator who thrives on solving customer challenges with the right pump solution? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new CSSC Front Line Representative, you will be serving as the first point of contact for customers, providing technical support on pump sizing, creating quotations, and ensuring every inquiry is handled with precision and care. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Sales & Support Centre (CSSC) team, you'll create impact by Delivering accurate technical guidance and responsive service that strengthens customer trust and drives satisfaction across the region.

Your main responsibilities include:

• Act as the primary contact for customer inquiries via phone, email, and the C4C ticket system, ensuring timely and accurate responses
• Provide technical support including pump sizing, product selection, and tailored pump solutions for customer needs
• Create and deliver quotations, coordinating with production on product availability and delivery terms
• Assess and prioritize incoming requests, escalating complex technical cases to the back-office team when deeper expertise is needed
• Collaborate closely with the sales team and CSSC colleagues to ensure seamless pre-order customer support
• Translate and interpret technical product documentation to support the introduction of new products

What makes you a great fit

Above all, you are a technically skilled professional with an engineering background, strong communication abilities, and a genuine drive to help customers find the right solutions. We would also imagine that you have:

• Technical or engineering degree (mechanical, industrial, or related field)
• Strong verbal and written communication skills with a customer-oriented mindset
• Working knowledge of English sufficient for reading technical documentation and product materials
• Problem-solving aptitude and a proactive approach to handling customer requests

It is a plus if you also:

• Experience in the pump industry or a related sector (HVAC, water technology, industrial equipment)
• Familiarity with CRM or ticketing systems such as SAP C4C
• Previous experience in a technical support or service engineering role

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com