Junior Claims Specialist

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

The Junior Claims Specialist is responsible for the accurate registration, assessment, and processing of insurance claims, ensuring timely and fair claim decisions and payments while delivering high-quality service to customers and business partners across Ukraine. This role supports MetLife's mission of helping customers navigate life's uncertainties by providing professional claims handling, maintaining compliance with internal procedures, and fostering trust through effective communication with clients, partners, and external institutions.

This is an exciting opportunity to develop expertise in insurance claims management while making a meaningful impact on customers during important life events, working within a global insurance leader that offers continuous learning, career growth, and exposure to international best practices.

Key Responsibilities

• Reviewing and processing insurance claims in accordance with company policies and procedures.
• Verify claim documentation and identify missing information.
• Communicate with customers, healthcare providers, and business partners regarding claim requirements and claim status.
• Accurately enter and maintain data in claims management systems.
• Support senior team members in claim assessment and administrative activities.
• Ensure timely handling of assigned tasks while maintaining service quality standards.
• Participate in training programs and continuously develop knowledge of insurance products and claims processes.

Required Qualifications

Education

• Higher education degree (completed or in progress), preferably in Medicine, Healthcare, Insurance, Business Administration, Economics, or a related field.

Work Experience

• Previous experience in customer service, administration, insurance, healthcare, or other office-based roles is an advantage but not required.
• Recent graduates and candidates at the beginning of their professional careers are encouraged to apply.
• Strong motivation to develop a career in insurance and claims management.

Knowledge and Skills

• Basic understanding of insurance principles and claims handling processes is desirable.
• Ability to review documentation accurately and maintain records.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Ability to learn new systems and processes quickly.
• Strong attention to detail and organizational skills.
• Basic analytical and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.

Personal Competencies

• High level of responsibility and reliability.
• Customer-oriented mindset and willingness to help clients.
• Strong learning agility and openness to feedback.
• Ability to work effectively both independently and as part of a team.
• Positive attitude, adaptability, and commitment to continuous professional development.

Languages

• Ukrainian: Fluent.
• English: Basic to Intermediate level will be an advantage.

Preferred Qualifications

• Previous experience in insurance, claims handling, or customer service is preferred. Candidates without prior experience will also be considered, provided they demonstrate strong motivation and a willingness to learn.
• Preferably at least Elementary English level.
• Internship, academic, or part-time experience in insurance, healthcare, administration, customer service, or finance.\
• Familiarity with medical terminology or healthcare documentation.
• Experience working with CRM systems or other business applications.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!