Process Executive : Customer Service – Voice - Cantonese

Summary

Process Executive must be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey

Job Description

• Handle enquiries through phone/email
• Handle complex customer enquiries and escalations
• Support supervisors in floor operations.
• Coach, support and guide junior executives.
• Monitor service quality and identify process improvements.
• Handle high complexity and complaint cases.

Experience

• With 1 - 5 years of CS experience in insurance or financial industry
• Good knowledge of Healthcare and medical insurance product
• Good communication skills and professional telephone manner
• Strong sense of responsibility with high level of integrity and trust

Language : Must be Proficient in Cantonese (Written & Verbal)

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.