Customer Service Representative

Customer Service Representative

Position Summary

We are looking for a friendly, dependable, and customer-focused Customer Service

Representative to join our team. The ideal candidate will provide excellent customer service,

communicate effectively with customers and team members, and help ensure a positive customer

experience.

Responsibilities

 Answer incoming phone calls, emails, and customer inquiries

 Assist customers with questions, concerns, and requests

 Provide accurate information about products, services, and company policies

 Process orders, payments, returns, or service requests as needed

 Enter and maintain customer information and records

 Resolve customer complaints and issues in a professional and timely manner

 Follow up with customers to ensure their needs have been met

 Communicate effectively with internal departments and management

 Maintain a professional and friendly attitude at all times

 Perform general administrative and clerical duties as assigned

Qualifications

 Previous customer service experience preferred

 Excellent verbal and written communication skills

 Strong computer and data-entry skills

 Ability to multitask and stay organized

 Professional and friendly demeanor

 Strong problem-solving skills

 Ability to work independently and as part of a team

 Reliable attendance and dependable work ethic

Preferred Skills

 Experience with Microsoft Office

 Experience with CRM or customer management systems

 Previous call center, retail, office, or administrative experience

 Bilingual skills are a plus

Schedule

• Full-Time | Monday–Friday