KERING EYEWEAR Customer Service Specialist

该职位来源于猎聘 About Us

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. We are currently seeking a Customer Service Specialist who will report to the Assistant Customer Service Manager in Kering Eyewear China. Your opportunity The main job responsibilities of the role are in the after-service function: We will constantly improve the quality of after-sales service to provide customers with a better experience, coordinate the resources of internal and external partners, including but not limited to the headquarters, maintenance&repair center, finance and other functional departments, to ensure that our after-sales service is in line with the brand image of Kering Eyewear. How you will contribute

• Coordinate with 3rd party repair center and distributors to support overall after-sales, including B2B, DOS etc. Channel.
• Handle daily sales inquiries promptly to help the sales team better solve customers' after-sales problems, including system issues and maintenance acceptance
• Standardize business flow and follow SOPs for after-sales-related operations for continuous improvement needs.
• Implementing and enhancing after-sales-related repair cases in the CRM system.
• Reporting & analysis for internal or external (OMLOG/Distributor’s data) to match monthly repair & exchange needs.
• Key Partner in support of SDV-instructed projects.
• Key contact window with internal OMLOG repair team and AP COE team.
• 400 hotline response to hit the KPI target.
• Follow and contribute to repair KPI setting and management in the monthly review cycle.

Who you are.

• Rich experience in aftersales/project/digitalization, at least 3 years of after-sales/commercial related skills.
• Good English speaking and writing
• Strong communication skills
• Initiator, having potential, ownership and excellent in execution.
• Team player
• College or above Why work with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.