Customer Service Specialist – SCG China

SCG China is hiring: Customer Service Specialist

SCG is a leading ASEAN business group with more than a century of industrial excellence across Cement & Building Materials, Chemicals, Packaging, and International Business.

As SCG continues to strengthen its China business platform, we are looking for a service-minded and detail-driven professional to support customers, manage orders, and ensure a smooth commercial experience from inquiry to delivery.

About the Role

This role is ideal for someone who enjoys customer communication, order coordination, problem-solving, and working closely with Sales, Supply Chain, Finance, and regional teams to deliver excellent service.

Key Responsibilities

• Serve as the first point of contact for customer inquiries, orders, service requests, and after-sales support.

• Coordinate with Sales, Supply Chain, Finance, and internal teams to ensure accurate order processing, delivery, and invoicing.

• Track customer orders from confirmation to delivery and proactively update customers on status, changes, or issues.

• Support resolution of service concerns, complaints, claims, warranty matters, and documentation requests.

• Maintain accurate customer records, order information, CRM updates, and regular service reports.

• Provide product information and support customer engagement activities with Commercial and Marketing teams.

• Help improve customer service processes, communication quality, and overall customer experience.

Qualifications

• Bachelor’s degree in Business, Communications, International Trade, Supply Chain, or related fields.

• 1–3 years of experience in Customer Service, Client Support, Sales Support, Order Management, or Commercial Operations.

• Strong communication, coordination, and problem-solving skills with a customer-first mindset.

• Organized, detail-oriented, responsible, and able to manage multiple priorities.

• Proficient in Microsoft Office; CRM or ERP experience is an advantage.

• Able to communicate professionally in Mandarin Chinese and English.

What We Offer

• Opportunity to support SCG’s growing China business platform.

• Exposure to customer operations, commercial coordination, supply chain, and regional collaboration.

• Strong career foundation for future growth in Customer Experience, Sales Support, Commercial Operations, Supply Chain Coordination, or Key Account Support.

We are looking for someone who can turn daily customer interactions into trust, reliability, and long-term business relationships.

If you are ready to grow your career with SCG China, we welcome your application.

This posting is intended to build our talent pipeline for future opportunities in China. Qualified candidates will be contacted when relevant positions become available.

We appreciate your interest in SCG and look forward to staying connected for future career opportunities.