Customer Service Representative

Work as bridge between customer and plants, Providing Customers with the highest level of support on all aspects from order.

What You’ll Be Doing

• Handle customer orders and act as a single point of contact, coordinating with internal parties to ensure customer needs are met.
• Proactively follow up on order delivery, communicate with relevant departments such as production planning, and promptly inform customers of any delays or stock shortages.
• Accurately record customer inquiries and feedback, clarify ownership, drive issue resolution, and continuously improve customer experience.
• Respond actively to customer requests, coordinate internal and external resources, and deliver solutions that exceed customer expectations.
• Ensure timely responses to customer inquiries and maintain high standards of resolution quality and efficiency.
• Achieve individual and team performance targets (KPIs) and comply with company policies and internal management systems.
• Strictly adhere to Standard Operating Procedures (SOPs), ensure smooth business workflows, and prepare related order/sales reports as required.
• Assist team members as needed to foster collaboration, and perform other tasks assigned by the team manager or the company.

• Bachelor’s degree in Business Administration, Logistics, Economics or a related field.
• 2–3 years of experience in a customer service role, preferably in order management or logistics coordination.
• Hands-on experience with SAP is a strong plus.
• Excellent communication skills, high sense of responsibility, and strong customer-oriented mindset.
• Ability to deeply understand customer needs, and proactively optimize processes to enhance satisfaction.
• Capable of working under pressure in a fast-paced environment.
• Team player with a collaborative and problem-solving attitude.
• Good command of English, both written and spoken preferred.

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.