Concentrix
Linkedin · Posted 1mo ago
Customer Service Representative | Fresher | Game & Livestream Project)
Continue to application
Add your email once, then Caio opens the original posting.
Indexed description
Location: Ho Chi Minh City (District 12 / Tan Son Nhi)
Working Schedule: Rotational shifts (24/7), 5 days/week
Job Description
- Provide customer support via email, chat, and ticketing systems (non-voice).
- Handle inquiries related to account access, billing, and platform issues.
- Ensure cases are resolved within SLA timelines.
- Personalize responses while following guidelines and templates.
- Escalate complex or urgent issues when required.
- Maintain high service quality and customer satisfaction.
Requirements
- High school graduate or equivalent.
- Advanced English (strong writing skills required).
- Typing speed ≥35 WPM, good accuracy.
- Good problem-solving and attention to detail.
- Open for freshers / no experience (training provided).
- Interest in gaming, livestream, or social platforms is an advantage.
Salary & Benefits
- Average income: 10,000,000 – 12,000,000 dong/month
- Base salary: 7,500,000 dong/month
- Meal allowance: 500,000 dong/month
- Night shift allowance: 30% base salary
- KPI bonus: 900,000 – 1,200,000 dong/month
- 100% salary during probation
Additional Benefits
- Full insurance as per Labor Law
- 24/7 accident insurance
- 14 days annual leave
- 13th-month salary
- Annual health check
- Career development opportunities
Work Locations
- QTSC Building 1, District 12
- OfficeHaus Building, Tan Son Nhi Ward, HCMC
Create a free Caio profile to unlock more results and save your role and location preferences.
Unlock free search
Want help applying to roles like this?
Search Caio for free. If repetitive applications get heavy, Managed Job Search adds supervised execution for $99/month.
View Managed Job Search
