Customer Service Representative - Up to 19M

Responsibilities

• Direct Hotline counseling/receiving calls, emails, messages (email, chat, voice) from customers to answer questions, support to resolve customer complaints about products and services on the e-commerce platform.
• Update information on the system.
• Perform other duties as required by superiors.

Qualifications

• Proficient Mandarin communication skills (equivalent to HSK Level 5/6)
• English: B1 level
• Experience in customer service is an advantage

Working Schedule

• Rotated Shift, having any 02 days off
• Working hour: 08:00 - 23:00 (9 hours/shift including 1 hour break time)

Working Location

• The Flemington Tower - 182 Le Dai Hanh, Ward 15, District 11, Ho Chi Minh City

Benefit

• Join the insurance regimes according to the provisions of the Labor Law.
• Accident insurance 24/7.
• 14 days of leave/year.
• Annual Health Checkup.
• Participate in training courses on skills and profession.
• Experiencing a clear promotion path.
• Working in a dynamic, professional environment with many opportunities for advancement