Leader, Professional Services

Benchling Leader, Professional Services YesterdaySaved Hybrid Boston, MA, USA 145K-195K Annually Mid level 145K-195K Annually Mid levelCloud • Healthtech • Social Impact • Software • BiotechLeads and coaches an east coast team of Implementation Managers while directly supporting complex Benchling implementations. The role drives project delivery, improves professional services methodologies, manages escalations, partners with Sales, Customer Success, Product, and Engineering, and builds trusted relationships with biotech and pharmaceutical scientific and IT leaders. It also shapes implementation strategy, tracks team performance, develops employees, and contributes to global professional services initiatives.Top Skills: BenchlingSaaS