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L'Oréal Linkedin · Posted 3mo ago

CUSTOMER SERVICE SPECIALIST

Guangzhou

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Indexed description

EBA客服专员（境外业务）

工作职责： 

  • 通过品牌官方400热线或官网等方式为会员提供优质的咨询服务；
  • 负责欧莱雅集团旗下多个美妆品牌的会员权益问题咨询解答及处理；
  • 对新老客户进行电话回访，主动触达会员服务，收集客户声音，处理会员问题；
  • 通过下送工单记录会员问题，并跟进处理；
  • 完成上级领导交办的其他工作任务。

任职要求：

大专及以上；

同时具备流利的英语粤语普通话为必备的语言工具；

有较好的服务意识；

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