Senior Customer Success Manager, Industry

Braze Senior Customer Success Manager, Industry YesterdaySaved Easy Apply Hybrid San Francisco, CA, USA Easy Apply 84K-156K Annually Senior level 84K-156K Annually Senior levelMarketing Tech • Mobile • SoftwareManages enterprise customer relationships, serving as a trusted advisor and primary contact. Partners with Account Executives to drive renewals, retention, adoption, expansion, and advocacy. Builds success plans, analyzes product usage, provides strategic guidance and training, coordinates support across internal teams, handles escalations, transitions customers from onboarding, and mentors junior colleagues. The role involves complex account management, executive business reviews, customer feedback, and likely onsite international travel.Top Skills: AnalyticsAPIsHTMLMarketing AutomationMobileSaaS