Senior Customer Success Manager, Industry

Braze Senior Customer Success Manager, Industry YesterdaySaved Easy Apply Hybrid New York City, NY, USA Easy Apply 84K-156K Annually Senior level 84K-156K Annually Senior levelMarketing Tech • Mobile • SoftwareManage enterprise customer relationships as a trusted advisor, driving renewals, retention, product adoption, advocacy, and expansion. Build success plans, analyze product usage, conduct business reviews, provide training and nontechnical support, coordinate internal teams, manage escalations, and transition customers from onboarding. Partner with Account Executives on commercial alignment, mentor junior colleagues, and periodically visit customers, including potential international travel.Top Skills: AgileAnalyticsAPIsDirect MarketingHTMLMarketing AutomationMobilePmpSaaS