Service Associate - Service Centre & Telephone

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Service Centre & Telephone to join our team!

Key Responsibilities

• Ensures guest preferences are collected, correctly recorded and acted upon in order to delight our guests.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Actively obtains feedback from guests to improve services and facilities.
• Handles all guests’ requests or inquiries promptly and in a professional and helpful manner.
• Ensures all guest service requests are accurately and correctly recorded in accordance with the hotel’s policies and procedures and co-ordinates with departments to ensure the timely execution of the requests.
• Adopt a positive approach towards a productive working environment

Key Requirements

• Minimum 1 year's experience in a similar capacity in hotel/hospitality industry

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