Service Advisor

Our busy service department is seeking an additional Service Advisor to join our team. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments, effectively relaying the customers service concerns to our technicians, communicate vehicle maintenance and repair options to our customers, and provide excellent customer service by addressing inquires and concerns promptly.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

Competitive Pay

• Health Insurance

PTO

401(K)

Service Advisor Responsibilities:

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Service Advisor Requirements:

Previous service department experience is a plus

Ability to identify the problem quickly

Proven record of achieving exceptional customer satisfaction

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Ability to learn new technology and repair and service procedures and specifications

• Ability to work in a fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.