Lease Processor - Call Center Agent

Location: Draper, Utah In-office

Class Start Date: 9/14/26

Compensation

• Compensation starts at $17 per hour, starting on your first day of employment.
• Shift differential pay
• Extra $1/hr after 5 PM
• Sunday Extra $2/hr
• Weekly paycheck, get paid every Friday!
• Full-time employment guaranteed and a consistent schedule.
• Retention bonus (Up to $1000).

Scheduling

Our department is open Monday – Friday from 6:00 am –9:00 pm. Saturday 7:00 am – 9:00 pm and Sunday 7:00 am – 8:00 pm.

Available Shifts

Multiple Shifts available

About The Position

Call Center Representatives, also known as Lease Processing Agents, provide outstanding customer service to our Merchants and Customers through phone, email, and chat. Agents review and verify applications and other documents. Agents also provide support to the customer and retailers during the lease funding process.

Responsibilities

• Review applications to confirm customer information
• Verify submitted documents
• Retailer and customer support through phone, email and chat (80% of the support provided is through the phone)
• Verify customer’s bank and employment information
• Work one-on-one with a coach for career development

Requirements

Experience Preferred: 1 year of call center or office experience

• Fluent in English
• Bilingual candidates, fluent in both English & Spanish, are encouraged to apply.
• Ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Active listening and apply what is learned
• Excellent phone etiquette and demonstrated customer service skills.
• Self-motivated
• Computer and technical skills
• Basic math skills
• Team cooperation and coordination to reach department goals

Join Our Team

Acima is a dynamic leasing company that provides consumers alternative payment options for life necessities that otherwise would not be available to them. Acima is a great opportunity for those who are looking to gain professional experience to kick start their careers. People come to work with us because of our great culture and work environment and the opportunity for growth. Getting started with Acima unlocks opportunities you won’t find at other companies!

We invest in our employees to make sure our customers have a remarkable experience.

Build your career with a company providing memorable experiences for fans and employees.

Benefits

Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. Benefits include: paid time off, company paid holidays, supplemental insurance (long-term/short-term disability, life insurance, etc.), medical insurance, Health Savings Account (HSA) with a company match, dental and vision insurance, 401K with company match, employee assistance program and more!