Client Service Associate

As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the sub-Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East.

You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation and professional communication skills.

Your Key Responsibilities Will Include:

• Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts
• Utilizing phone, LinkedIn, and email outreach to connect with experts
• Critically screening experts for their suitability and relevance to address a client’s needs with an emphasis on quality

The Client Service team is the revenue epicenter of our business. A career in the Client Service team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to develop into a Manager at an accelerated rate.

Requirements

What we look for

At Dialectica, We Don’t Believe In a “one Size Fits All” Approach To Hiring. Our Associates Come From Extremely Diverse Backgrounds And Typically Display The Following Qualities:

• Academic achievement gained in any undergraduate field
• A natural negotiator and salesperson
• Participation in extracurricular activities with proven records of leadership
• Strong interest and passion for the business world evident through your studies, internship or extra-curricular activity
• A development mentality to view setbacks and short term challenges as learning opportunities for growth
• A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value
• Inquisitive and committed to self-development and lifelong learning

• 0-3 years of work experience
• Undergraduate degree preferable, with a track record of strong academic performance
• Fluency in English is a must
• Fluency in another language is a huge plus!

What we offer

• For the Client Service Associate position based in Athens/Τhessaloniki, the initial salary for this role is 21.700 gross per annum (which equates tο €1,550 gross per month, distributed across 14 monthly salaries) plus €1,452 tickets per annum (which equates tο €132 per month). including a monthly performance bonus
• Structured career path through our CS team
• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• A dedicated learning programme as well as the opportunity to build valuable and transferable skills on-the-job
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of respect, teamwork, ownership and growth mindset
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in different office locations through our global mobility program
• An organization with a truly global outlook and entrepreneurial core

Dialectica is an information services company that helps businesses access the knowledge they need to make informed decisions. Founded in 2015, the company has quickly grown to become a top 5 global leader and trusted partner for the world’s leading investment firms, consultancies, and fortune 500 corporations. With 6 global offices in Europe, Asia, North and South America Dialectica serves over 1,000 clients across industries and geographies. The company specializes in delivering primary research services by connecting clients with industry experts and providing actionable insights. Through expert interviews, custom research, and market analysis, Dialectica empowers clients to evaluate opportunities, address challenges, and gain a competitive edge in their sectors. What sets Dialectica apart is its unwavering focus on quality, innovation, and exceptional client service. A team of over 1,500 professionals drives the company’s success, embracing a culture of excellence, collaboration, and continuous growth. Dialectica’s commitment to operational rigor and delivering consistent value has earned it recognition for 6 consecutive years as one of Europe’s fastest-growing companies by the Financial Times.

Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Not sure if you have it all? Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds.