Customer Support Associate IV

Job Title: Customer Support Associate IV

Pay Rate: $22.00 - $24.00/hr

Location: Milford, OH 45150

Job Description:

As a Customer Service Representative, you will receive customer orders, reviewing customer order requirements, resolving any missing, ambiguous or non-standard customer requirements, entering orders into the business system and following up with customers regarding changes to orders. You will report to the Customer Service Manager.

Key Responsibilities

* Receive customer orders (both internally and externally), reviewing customer order requirements

* Resolve any missing, ambiguous or non-standard customer requirements

* Enter orders into the business system and following up with customers regarding changes to orders

* Be accurate in all phases of order entry, debits, credits and returns and the approval process according to Client guidelines.

* Counsel customers on basic information concerning shipments, availability, packaging, and other general information.

* Communicate with Client Plants, Client Warehouses, Supply Chain, Shipping, Sales, Technical Service, Pricing, etc.

Qualifications

* 1 year external working experience in Customer Service related field or college degree.

* Understand and be able to assist with all Customer Service regardless of the region or business segment to give full back-up support.

* Have understanding of all Client policies and special product requirements and follow the guidelines.