Customer Support Executive

Pay: £26,500.00 per year

Hours: 40 hours per week | Monday – Friday

Are you a high-energy communicator ready to grow with a fast-paced tech company?

At Home Legal Direct, we aren’t your typical property firm. We are a tech-driven facilitator making the legal side of moving home smoother and faster. Based in Southend-on-Sea, we pride ourselves on a culture of energy, commitment, and being the best in the business. We don’t just hire for experience; we hire for potential and train you to be great.

Why Join Us?

• Competitive Pay: A starting salary aligned with 2026 standards.
• Career Growth: We love “go-getters” and provide full training to help you level up your skills.
• Work-Life Balance: 8-hour shifts, Monday to Friday only—no weekends!
• The Perks: Company pension and free on-site parking at our Southend office.

The Role: What you’ll be doing

As a Customer Support Executive, you are the heartbeat of our client journey. In this varied, fast-paced role, you will:

• Liaise between customers and our panel of solicitors and conveyancers.
• Provide clear, reassuring progress updates to clients during their home-moving process.
• Think fast on your feet to solve problems and guide customers through the legal journey.
• Maintain high standards of email and telephone communication.

About You: What we’re looking for

We want a self-starter with a positive attitude who can thrive in a busy office environment.

• The Communicator: You have an exceptional telephone manner and sharp email writing skills.
• The Fast Learner: You can pick up new systems and legal processes quickly.
• The Professional: You have unquestionable integrity and plenty of determination.
• Bonus Points: Experience in a fast-paced conveyancing firm or as a paralegal is a huge advantage, but if you have 3+ years of customer service experience and the right drive, we want to talk to you.

Ready to start?

• If you’re a motivated individual with big ambitions, this is the opportunity you’ve been looking for. Apply now!