Customer Service Coordinator

Shape customer experience for one of the world’s leading premium sanitary brands.

LIXIL is a global leader in home and living solutions, present in over 150 countries and trusted by more than 1 billion people every day. With iconic brands such as GROHE, INAX, and American Standard, our mission is simple: making better homes a reality for everyone, everywhere.

GROHE is LIXIL’s premium brand, known worldwide for outstanding quality, advanced technology, and exceptional “Made in Germany” craftsmanship. Customer Service is a critical part of maintaining this reputation and strengthening trust in the GROHE brand.

We are now looking for a dedicated Customer Service Coordinator to join our Budapest office in Graphisoft Park (District III). In this role, you will ensure smooth warranty operations, support our service partners, and help maintain high standards of product certification and customer satisfaction.

Key Responsibilities

• Oversee and operate the full GROHE warranty system, ensuring fast and accurate claim handling.
• Maintain strong service provider coverage and uphold high service quality standards.
• Improve customer satisfaction through process optimisation and KPI monitoring.
• Manage and support local product certification processes in collaboration with HQ.
• Ensure availability and distribution of GROHE spare parts, both within and outside warranty.
• Operate and continuously improve internal service systems, supporting colleagues and service partners.
• Contribute to a seamless customer experience by resolving issues efficiently and professionally.

What You Bring

You will succeed in this role if you are customer‑focused, organised, and comfortable working with both technical and administrative topics.

• 1–3 years of experience in a customer service or service‑related role
• Technical affinity or experience in plumbing, installation, mechanical or electrical fields is an advantage
• Native Hungarian speaker with strong English skills (written and spoken)
• Confident use of MS Office or Google Workspace
• Customer‑focused mindset with strong communication skills
• Analytical thinking and a structured working style
• Ability to learn technical topics quickly
• Team player with strong problem‑solving capabilities
• Interest in developing within customer operations or technical service coordination

Why Join GROHE

• Stable international brand with long‑term career opportunities
• Supportive team environment with strong cooperation across Eastern Europe
• Your work has a direct impact on customer satisfaction and product experience in the market
• Opportunity to grow your expertise in warranty processes, technical service, and product certification