Doorman

Department: Rooms Division, Front Office & Guest Services

Location: Saudi Arabia - Al Khobar

The incumbent in this position is responsible for providing a friendly and caring welcome to all guests at the hotel entrance according to our service standards in order to ensure guest satisfaction.

Key Responsibilities

• Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and opens hotel door for all incoming guests.
• Open car door for all guests coming out of a taxi or car, provide assistance with their luggage and bring it to the hotel in an efficient and timely manner to ensure guest satisfaction.
• Handle guest requests in a polite and efficient manner such as calling a taxi or giving directions, refer requests to relevant staff if needed to ensure customer satisfaction.
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Control the traffic ensuring that there are no vehicles blocking the hotel entrance.
• Hoist and lower the flags according to the hotel procedures.
• Maintain cleanliness and tidiness of hotel main entrance area, take corrective actions if needed.
• Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.