Customer Service Representative

CSR for personal & commercial lines insurance. Insurance license not required at time of hire, but applicant may be asked to obtain license at a later date. The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Communicate with customers via phone, email, chat and in person
• Be willing to learn to be able to provide knowledgeable answers to questions about product, pricing and availability
• Work with customer service departments & billing departments to meet customer's needs
• Data entry in various websites & platforms
• Willingness to obtain insurance license (Class & License paid for by agency)

Qualifications

• At least 1 - 3 years' of relevant work experience with customer service
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Minimum 1 year college experience
• Computer Skills: Typing, Microsoft Word, Website navigation & form entry