Client Services & Collections Officer

Client Services & Collections Officer

North Sydney | $80,000 - $85,000 + Super

Are you a customer-focused professional who enjoys building relationships, solving problems and delivering exceptional service? We are partnering with a growing financial services organisation seeking a Client Services & Collections Officer to join their collaborative and high-performing team.

This is an excellent opportunity for someone with customer service, collections or financial services experience who is looking to further develop their career within a supportive and dynamic environment.

The Opportunity

As a key member of the team, you will play an important role in supporting clients and stakeholders while ensuring a positive customer experience. Your responsibilities will include:

• Managing incoming customer enquiries via phone and email
• Conducting customer-focused collections activities for accounts in arrears
• Maintaining accurate records of customer interactions and collection activities
• Updating customer accounts and database information
• Assisting with weekly arrears reporting
• Building strong relationships with internal and external stakeholders
• Providing solutions and support to customer queries in a professional manner

About You

We are looking for an enthusiastic and personable professional who enjoys working with people and prides themselves on delivering excellent customer service.

To be successful, you will ideally have:

• Previous experience in customer service, client services and/or collections
• Strong telephone and relationship-building skills
• Excellent verbal and written communication abilities
• High attention to detail and organisational skills
• Strong problem-solving capabilities
• A positive, proactive and team-oriented mindset
• Sound Microsoft Office skills

Experience within financial services or asset finance will be highly regarded but is not essential.

What's in it for You?

• Salary package of $80,000 - $85,000 + Super
• Join a supportive and collaborative team culture
• Career development and progression opportunities
• Work with a business that values learning, development and employee growth
• Opportunity to make a genuine impact and build long-term stakeholder relationships
• Be recognised and rewarded for your contribution and success

If you're looking for a role where you can combine customer service excellence, relationship management and problem-solving within a growing financial services environment, we'd love to hear from you.