Customer Service Agent

Are you reliable, driven, and customer-focused? We want YOU to join our Customer Service team based in our Concrete Contact Centre at North Ryde!

We’re looking for a Customer Solutions Agent to support our customers with orders and general enquiries. You’ll work Monday to Friday between our operating hours of 6am - 6pm, with the opportunity for Saturday overtime on rotation.

We currently have 2 roles available - 1 x Full Time Permanent and 1 x Full Time 12 month contract.

What You’ll Be Doing

• Receive and process customer orders quickly and accurately (full training provided)
• Learn about our plant production and truck network capabilities
• Track deliveries and update customers using our vehicle tracking systems
• Build strong, professional relationships with customers and internal teams

• Reliable team players who enjoy working in-office
• Customer-focused problem solvers with strong communication skills
• Ability to manage competing priorities in a busy environment
• Computer literacy and eagerness to learn

• Recognition and rewards for your contribution to business success
• Genuine career development opportunities into sales or wider customer service roles
• A supportive, fun team culture with regular team lunches and incentives

At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn’t pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.