Customer Support Specialist

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

We value our customers, partners, and employees and are committed to delivering a high-quality service experience. The primary purpose of this role is to support Sales and Support teams in resolving complex issues and operational tasks. This position serves as a key point of coordination between customers, internal teams, and external partners to support timely issue resolution and accurate reporting.

Responsibilities

• Provide responsive, courteous, and efficient customer service via telephone, email, and web inquiries.
• Utilize and maintain Customer Management Database software, while providing extensive follow-up to internal and external customers reporting issues.
• Undertake research, testing, data quality, and documentation projects, as appropriate.
• Serve as the primary liaison between customers and Data Quality/Product Development regarding product-related issues.
• Provide accurate reporting for events and ensure appropriate follow-up actions are completed.
• Provide support to clearing firm partners.
• Create and publish the Daily CEI.
• Collaborate across teams to prioritize critical issues, remove roadblocks where possible, and support timely resolution of customer and operational needs.

Your Profile

• Demonstrated customer service experience with excellent customer service skills.
• Basic understanding of financial markets, network configurations, and software usage.
• Excellent oral and written communication skills (Chinese-Mandarin speaking is a plus)
• Ability to work accurately and quickly in a fast-paced environment.
• Advanced troubleshooting skills for hardware, network, software, and trading account management.
• Strong technical learning ability, including the ability to quickly learn new industry, company, product, and technical knowledge.
• Effective problem-solving, timely decision-making, and prioritization skills, including the ability to make sound decisions under pressure and with incomplete information.
• Technical certification or equivalent work experience.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.