Field Services Vendor Manager

Position: Field Services Vendor Manager

Department: Technical Services

Location: Remote

Reporting To: Field Services Team Lead
Subordinates: None
Suitable For 3-5 years of industry experience

Job Functions

Field Services Vendor Management's role is to source, assess, on-board new service
partners and off-board uncooperative service partners for TRT.
It is the responsibility of FS-VM to recruit quality service partners and develop strategic
relationships with them to align with TRT’s strategies and objectives.

Workflow:

• Proactive sourcing & onboarding of service partners on the assigned region making
  sure that they are within the market value.
  • Offboarding of inactive service partners
  • Annual renewal of service partner contracts
  • Handle the SeP sourcing task for within the ASSC process for transition of new
  customers.
  o On board at least 3 service partners (SePs) per customer location within 1
  hour radius within the span of the 30-days transition period.
  • Arrange block of hours purchase for the trusted SePs with spare parts.
  Deliverables Required:
  • Maintain a minimum of 3 active service partners per customer location
  • Onboarding of 5 Service Partners per week with complete contract and within the
  market value.
  • All answers from service partners related to onboarding, contracts and offboarding
  are answered the same day.
  • Able to elaborate to service partner the potential scope of work and SLA
  expectations.
  • Negotiate with new service partners for the rates to be below the market value
  • Close the ASSC tasks within 21 days.
  • No inactive service partners are in SPDB (Service Partner Databa

  Requirements:
  • Excellent negotiation skills
  • Excellent in MS Excel, and Outlook
  • Prior experience in business development, sales, partnerships, community
  management, and other relevant roles
  • Strong written and verbal communication skills, ability to communicate with
  individuals from a variety of countries and locations.
  • Must have 1 year of experience handling IT system hardware break fix
  • Willing to work in day, mid or night schedule depending on reginal assignment.

• Work remotely

Originally posted on Himalayas