Customer Service Agent

This is a full-time position that offers an onsite work environment (3067 East Commerce Street, San Antonio, TX 78220), great work-life balance, & competitive hourly pay.

Start date: ASAP, considering candidates may need to provide a 1-2 week notice period.

This role focuses on handling high-volume inbound customer interactions (25–60 calls per day, plus emails) in a fast-paced, dynamic environment. The Agent is responsible for managing accounts, resolving inquiries, and processing transactional requests (refunds, replacements, invoices, and inventory/item adjustments) across 3 different internal systems. This position requires high energy, self-pacing, and the ability to adapt quickly to frequent changes while maintaining strict adherence to standardized procedures (Customer Satisfaction, Adherence/Attendance and QA).

The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment.

• Manage a high volume of back-to-back inbound calls and emails from businesses and customers.
• Research account details and navigate seamlessly across 3 internal systems and screens.
• Process refunds, replacements, invoices, and item adjustments (adding/removing wares, increasing/decreasing quantities).
• Open, track, and resolve customer requests, ensuring accurate documentation.
• Communicate effectively with internal teams, including field Sales and Service representatives.
• Meet key performance metrics, including customer satisfaction surveys, QA interaction scores, adherence, and attendance.

• Training: 3 weeks of classroom training followed by 1 week of nesting (Schedule: 8:00 AM – 5:00 PM).
• Operational Shifts: Shifts vary and are subject to change between 7:00 AM and 5:30 PM CST.

• 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
• UniFirst is an international leader in garment & Uniform services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
• We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

• Proactive & Energetic: Highly active, self-motivated, and thrives in a demanding, repetitive, and high-volume environment.
• Adaptable: Comfortable navigating continuous organizational, operational changes and customer personalities.
• Multitasker: Able to talk, listen, and accurately type/navigate systems and screens simultaneously.
• Empathetic & Clear Communicator: Demonstrates strong empathy with customer situations and possesses clear, professional pronunciation and diction.
• Strong computer skills.
• High School Diploma or GED equivalent.
• Minimum 2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place.
• Minimum Keyboard speed of 45 WPM
• Mastery of Multi-Line Phones & all types of Office Equipment
• Solid working knowledge of MS Outlook / Word / Excel

At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers!