Rental Agent/Customer Service Executive

Manchester Airport

What

Call Centre / CustomerService

Type

Permanent

Salary

Annual

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Rental Agent

£28K

Shift hours

This is an exciting opportunity to assist in the continuing success and growth of our Manchester location and surrounding areas and ensuring a first-class service to all our customers.

About Us Our reputation has been built by consistently offering our customers a personal service. Whilst we have grown, certain qualities have remained constant: our total commitment to customer care and recognition that it is the small touches that make the big difference.

Shift hours

As part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week.

Role Summary

This is an exciting customer facing role, looking after retail customers, and becoming an integral member of the highly motivated and friendly team.

Essential Responsibilities

• Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.
• Complete standard processes efficiently.
• Deal with customers face to face to deliver good service and develop repeat business.
• Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.
• Complete daily administrative work as required, both accurately and on a timely basis.
• Maintain a safe clean working environment in line with health and safety requirements.
• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
• Provide accurate information to customers.
• Qualify potential customers and manage risk.
• Contribute to an ongoing positive team environment.
• Undertake additional work as required to meet and exceed the expectations of the customers.

• Competent with Excel and Word.
• Willingness to work flexibly to meet business and customer needs promptly and effectively.
• Attention to detail.
• A calm and analytical approach to problem solving.
• Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
• Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
• Ability to work under pressure.
• Ability to build strong relationships with internal teams and external customers.