Bilingual Customer Service Associate | Morocco-Based

About the Role

We’re looking for a Multilingual Customer Service Associate to join our growing team in Casablanca, Morocco.

If you’re a customer-focused professional who enjoys solving problems, communicating with customers, and working in a fast-paced environment, this is a great opportunity to grow your career in the fintech and financial services industry.

You’ll support customers across multiple channels while using your required European language, English, and Arabic communication skills in an international business environment.

Role and Responsibilities

• Provide professional and timely customer support through live chat, phone, and email.
• Assist customers with inquiries and concerns related to products, platforms, and promotions.
• Handle customer feedback and complaints with professionalism and empathy.
• Accurately record and update customer information and relevant documentation.
• Provide administrative and operational support to the team when required.
• Support the preparation and translation of customer communications when needed.
• Maintain a consistently high standard of customer service and contribute to a positive customer experience.

Qualifications and Requirements

• Tertiary education, diploma, or equivalent qualification.
• Strong proficiency in the required European language, with excellent written and verbal communication skills.
• Strong communication skills in English
• Proficient in Microsoft Office applications.
• Strong interpersonal, analytical, and problem-solving skills.
• Comfortable working in a fast-paced, customer-focused environment.
• Willing to work on rotating schedules, including weekends and public holidays when required.
• 1–2 years of relevant experience is an advantage, particularly in customer service or a similar role.
• Previous experience within financial services, fintech, or related industries is an advantage.
• An interest in financial markets and client services is a plus

Location & Work Arrangement

• Location: Abdelmoumen, Casablanca, Morocco
• Work Setup: 100% onsite
• Working Hours: 44 hours per week
• Days Off: 2 days per week
• Schedule: Rotating shifts based on business requirements
• Weekend & Public Holiday Coverage: Willingness to work weekends and public holidays as required by the schedule

About Hytech

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and financial services industries.

With a team of over 2,000 professionals worldwide, we provide solutions across areas such as back-office operations, human resource planning, payment systems, and risk control, helping clients achieve secure, compliant, and sustainable digital transformation.

Why Join Us?

• Competitive Compensation — Basic salary plus performance-based bonus
• Regional Exposure — Build experience in an international and growing organization
• Career Growth — Develop your skills and build a long-term career in fintech
• Collaborative Culture — Work alongside a young, passionate, and supportive team
• Team Engagement — Enjoy team-building activities and employee initiatives

Join us in Casablanca and take the next step in your career with Hytech!