German Customer Service Associate

About Tech Mahindra Egypt

Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers.

As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.

Job Purpose

We are seeking a customer-focused and enthusiastic German Customer Service Associate to join our team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and delivering an exceptional customer experience through various communication channels.

Key Responsibilities

• Handle inbound customer interactions via phone, email, chat, and other support channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer inquiries, concerns, and complaints in a professional and timely manner.
• Maintain detailed records of customer interactions in the relevant systems.
• Escalate complex issues to the appropriate departments when necessary.
• Meet individual and team performance targets, including quality and productivity metrics.
• Deliver a high level of customer satisfaction and contribute to continuous service improvement.
• Adhere to company policies, processes, and compliance requirements.

Required Qualifications

• Bachelor's degree or equivalent qualification.
• German language proficiency at B2+ level or above (mandatory).
• Good command of the English language, both written and spoken.
• 0-2 years of experience in customer service, call center, or customer-facing roles.
• Fresh graduates are welcome to apply.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-handling abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office applications.

What We Offer

• Competitive salary and benefits package.
• Comprehensive training and development programs.
• Career growth opportunities within a global organization.
• Exposure to international clients and best-in-class customer experience practices.
• A diverse, inclusive, and collaborative work environment.