Customer Service Representative

We are currently hiring for several Telephone Customer Service Representatives for a client of ours in Amherst/Getzville area of Buffalo, NY. Full paid training will be provided in a classroom setting before taking live calls. The nature of this customer service center will be handling inbound calls from people who are using a mobile app to use public transportation in NYC or Chicago, IL and are seeking assistance with using it. The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about use of the mobile app
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Pay rate: $17.00/hour

APPLY TODAY! We have 2 training classes starting on July 13, 2026. Training will be Monday -Friday for 2 weeks and then you will start your own schedule that is likely to include 1 weekend schedule BUT we do have several 4 day work week schedules to offer. How does that sound? Send your resume and we'll save you a spot! ;)