Technical Customer Service Advisor

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honouree. For more information about Solenis, please visit www.solenis.com.

The TCS Advisor supports customers by ensuring competent, fast, and solution-oriented processing of technical service inquiries. The role is responsible for handling service requests, creating service orders, managing complaints, and ensuring customer satisfaction within the technical services area. The TCS Advisor also collects customer feedback and insights to help improve products, services, and internal processes.

Key Responsibilities

• Handle incoming technical service requests, including requests received by phone.
• Record customer requests accurately in the case management system.
• Provide first-level support through remote service.
• Process additional telephone customer inquiries, including service status updates and TCS-related complaints.
• Create and manage service orders related to customer requests.
• Support the professional handling of customer complaints in a solution-oriented manner.
• Ensure a high level of customer satisfaction within the technical services area.
• Collect customer feedback and insights to support continuous improvement of products, services, and processes.
• Provide support and substitution tasks for the Customer Service team when required.

Experience & Requirements

• Completed commercial, technical, or comparable training.
• Good knowledge of SAP G3, Salesforce, and Microsoft Office.
• Good knowledge of the company’s equipment and machine portfolio.
• Good written and spoken English skills, other EU languages.
• Technical understanding and ability to support service-related inquiries.
• Good communication skills.
• Customer and sales-oriented mindset.
• Flexibility, resilience, and ability to work effectively in a team.

Education

• Completed commercial, technical, or comparable training, university.

Benefits

• Benefit platform
• Life Insurance
• Private Medical Care
• Holiday Allowance
• Christmas and Easter Bonus
• Extra vacation days, including birthday leave and one additional day added every year of employment
• Annual Bonus, target-based

Why Join Us?

At Solenis, you will be part of a dynamic, international team, working on innovative solutions that support customers across industries worldwide. We offer exciting career growth opportunities in a global organization that values customer focus, collaboration, innovation, and continuous improvement.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you believe you can bring value to the role, we’d love to learn more about you.

At Solenis, our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development. If you enjoy supporting customers, solving technical service inquiries, and working in a collaborative environment, consider joining our team.