Claims Agent

We are looking for a Claims Officer to join our team and support the end-to-end claims handling process. The role involves working with customers, assessing claims, and ensuring accurate and timely processing in line with company policies.

Key Responsibilities

• Review and process insurance claims efficiently and accurately
• Assess claim validity and ensure compliance with internal policies
• Communicate with customers via email and phone to collect information and provide updates
• Handle inquiries and resolve issues in a professional manner
• Maintain accurate records and ensure data confidentiality
• Collaborate with internal teams and external partners when needed
• Follow process guidelines and manage daily workload targets

Candidate Profile

• German – advanced (C1)
• English – good level
• Strong attention to detail and analytical thinking
• AI and Machine Learning Utilized for predictive analytics and fraud detection.
• Artificial Intelligence (AI) General AI applications in customer service and claims processing.
• Business Intelligence Important for decision-making and strategic planning.
• Good communication and customer interaction skills
• Organized and able to work in a structured environment
• Team player

What We Offer

• Hybrid work model (only 1 day/week from the office)
• Stable schedule: Monday–Friday, 09:00–18:00
• Opportunity to work in an international environment
• Training and development opportunities

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.