Customer Service Representative - France

Customer Service Representative - France

Location: Kontich

Serax is a leading Belgian design company, collaborating with passionate designers and artisans worldwide. Our collections – from refined tableware and handcrafted pottery to unique lighting and stylish interior accessories – combine creativity, quality, and craftsmanship.

To further strengthen our support for the French market, we are looking for a driven Customer Service Representative who takes customer satisfaction and service excellence to the next level.

Your role

As a Customer Service Representative, you are the voice of Serax for our French-speaking customers. You combine customer focus with product knowledge and commercial flair. You guide clients throughout the ordering and delivery process, provide proactive solutions, and contribute to continuous improvement. Your work helps deliver an exceptional customer experience and build lasting relationships.

Your responsibilities

• Advising clients on products and collections to ensure the right choices.
• Handling inquiries via email and phone with a focus on satisfaction and solutions.
• Entering, following up, and improving orders in the ERP system.
• Collaborating closely with sales, logistics, and planning to guarantee seamless service.
• Proactively identifying opportunities for process and communication improvements.
• Supporting commercial actions, quotes, and aftersales with customer loyalty in mind.

What we are looking for

• Bachelor’s degree or equivalent experience.
• Previous customer service experience, preferably in the French market.
• French as a mother tongue, or native-level proficiency acquired through experience.
• Good command of English.
• Strong affinity with France and French culture.
• Experience with the French interior design market is a strong asset.
• Commercial mindset with an eye for cross- and upselling.
• Accurate, structured, solution-driven, and able to work under pressure.
• Passion for design and eagerness to deepen product knowledge.
• A team player motivated by customer satisfaction and process improvement.

What we offer

• A dynamic position in a growing international design company.
• A creative and inspiring environment where quality comes first.
• The opportunity to actively contribute to customer focus and process optimization.
• Competitive salary package with additional benefits.

Interested or know someone who fits this profile?

Send your CV and motivation letter to [email protected]

Discover more about this vacancy: https://serax.com/blogs/stories/career

Why join Serax?

This is a unique opportunity to build and lead a high-potential global business within an iconic Belgian design brand. You will be accountable for topline and profitability, while shaping the structures, people, and strategy to ensure lasting impact.

About Serax

Serax is an international design company that collaborates with passionate designers and craftsmen to create unique, high-quality collections in tableware, lighting, interior objects, and furniture. From our Antwerp headquarters, we serve customers worldwide, always with a focus on quality and service.