Customer Service Agent

Your next opportunity

Based in Milton, you will provide support for our customers in relation to orders and general enquiries. Working within our busy Customer Service Centre, you'll play a key role in ensuring orders are accurately processed and delivered on time.

This is a permanent full-time opportunity working on a monthly rotating roster, with shift start and finish times between 5:30am and 4:45pm Monday to Friday. Rotating Saturday roster between 530am to 12pm.

Your day will involve:

• Receiving customer orders and entering them into our systems accurately and efficiently (with training provided)
• Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems
• Understand production capabilities of the Boral plant and truck network
• Building strong relationships with customers and internal stakeholders
• Working collaboratively with operational teams to deliver exceptional customer outcomes

What are we looking for?

• A reliable, professional team player who enjoys working alongside colleagues in the office
• Experience in a customer service environment
• Contact centre or call centre experience will be highly regarded
• Exposure to the construction, building materials, logistics, or a related industry is advantageous
• Strong communication and relationship-building skills
• A positive attitude and eagerness to learn
• High attention to detail and confidence using computer systems
• A commitment to delivering outstanding customer service

Most importantly, we're looking for great people. If you're customer-focused, enjoy helping others, and bring a willingness to learn, we'll provide the training, support, and development you need to succeed in the role and grow your career with Boral.

What’s on offer?

• Full time permanent position
• Supportive and positive Team Environment
• Ongoing mentoring and guidance from outstanding industry leaders and colleagues
• Genuine career growth opportunities within Boral Australia
• Access to a variety of support networks including Boral Employee Assistance Program

About Boral Concrete

At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn’t pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Queens Wharf, Cross River Rail and Coomera Connector.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.