Customer Service Bid & Quote Specialist

The Zumtobel Group is an international lighting group and a leading supplier of innovative lighting solutions, lighting components and associated services. With its core brands, Zumtobel, Thorn and Tridonic, the Group offers its customers around the world a comprehensive portfolio of products and services.

SpotLIGHT of the job

Are you customer-focused, well-organized, and confident working with both commercial and technical information? Do you enjoy coordinating with different teams to prepare accurate solutions that meet customer needs?

Join us as a Customer Service Bid & Quote Specialist in our Global Business Centre in Belgrade and support our Sales team in preparing bid proposals and standard quotations. You will coordinate with customers and internal teams to ensure that inquiries are handled professionally, efficiently, and in line with agreed service and quality standards.

Responsibilities

• Review and interpret standard and major project quotation inquiries to maximize Zumtobel’s opportunity to secure each project.
• Prepare, check, and coordinate appropriate commercial and technical offers based on Sales and customer requests and in line with current business guidelines.
• Provide professional telephone and email support, clearly communicating technical and commercial information to different customer groups.
• Generate the technical and commercial information required for bidding and quotation processes and manage spare-parts inquiries.
• Create and coordinate Custom Product Requests, liaising with relevant factories and third-party suppliers.
• Collaborate with Sales, Lighting Design, Controls & Systems, CPD, TPP, Order Management, and other internal teams to identify suitable products and solutions.
• Support other relevant departmental activities as required.

Skills & Experience

We encourage you to apply even if you do not meet every single requirement. Your motivation

and potential matter more than perfection.

• Completed education or professional training in business administration, electrical engineering, or a comparable field.
• At least two years of relevant experience in sales operations, ideally within a bid or quotations department, as well as proven experience in a customer-facing role.
• Strong administrative and organizational skills, with excellent attention to detail.
• Customer-focused and solution-oriented approach, with good planning, problem-solving, decision-making, and collaboration skills.
• Ability to take ownership of tasks, manage tight deadlines, and maintain high standards of quality and efficiency.
• Practical experience with SAP and proficiency in MS Office applications are required; Salesforce CRM experience would be an advantage.
• Knowledge of lighting, electrical systems, Zumtobel Group products, or competitor products would be an advantage.
• Fluency in local language and excellent English language skills.

What we offer

• A truly international working environment with global stakeholders and diverse cultures.
• Employee well-being and family support programs, including private health insurance.
• Social gatherings and community events that foster collaboration and connection.
• Strong focus on personal and professional growth, with access to internal and external training opportunities.

At the Zumtobel Group, we not only understand the power of the visible, but also the invisible. Like light itself, diversity cannot be grasped but it can be perceived. We appreciate the uniqueness of each individual and recognise it as a driver of innovation. Qualified applicants will receive consideration without regard to e.g.: race, colour, sex, religion, age, sexual orientation, gender identity/expression, or disability.

Ready to be a part of Zumtobel’s growing team? Apply today, we look forward to meeting you!