CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER
Indexed description
Benefits
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
About Our Agency
Founded in 2010 by Trey White, a lifelong Southeast Texas resident who moved to Lumberton in 2008, our agency has become a trusted pillar in the community. Trey values the strong, lasting relationships we build with our customers and the privilege of guiding them through life’s unexpected challenges toward peace of mind.
Trey and his wife are proud parents raising an energetic family within the Lumberton ISD. They are actively engaged in local events and youth initiatives, with Trey serving on the board of the Lumberton Education Foundation. Outside of work, Trey enjoys traveling with his family and passionately following baseball.
Our team of eight (and growing!) is committed to providing personalized insurance and financial services while fostering a dynamic, supportive, and fun work environment. We believe in your growth and success, offering competitive benefits including retirement plans, comprehensive health insurance, paid time off, and more.
WHY WORK WITH US?
- Be part of a close-knit, family-like office culture
- Embrace old-fashioned customer service values—answer the phone with a smile!
- Thrive in an environment that encourages professional growth and teamwork
- Make a meaningful impact in the Lumberton and Hardin County communities
Role Description
As a Customer Service Representative - State Farm Agent Team Member with Trey White - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Responsibilities
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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