Customer Service Officer

Job Description

Who is AMMEGA

We are a global company located in 40 countries. We provide a wide range of opportunities for all of our 6,000 employees and all of you who want to make a difference and join AMMEGA. As a team member, you can develop the sector together with us by providing advanced and high-quality belting solutions for 20 different industries, including global logistics, food production, fitness equipment, household appliances and energy production. We constantly improve our offering and provide our customers with fresh ideas and new technologies to create better and more sustainable solutions. AMMEGA develops in three divisions: conveying belts, power transmission and fluid power under 12 well recognized and trusted brands

Join Us - It is Great !

By joining AMMEGA you can work with experienced colleagues who are fond of sharing their knowledge with you. As a team member, you will take part in trainings and workshops that will help you become the best in the field. AMMEGA will support your professional development with training and opportunities to grow your experience. Your engagement and achievements will be recognized and rewarded to make you feel satisfied and appreciated. AMMEGA gives you a comfortable and safe workspace, access to modern technologies and benefits that help employees strike the right balance between their work and home life.

Our Values

AMMEGA values employees, customers and entrepreneurship and acts in an agile and responsible way. The company mission and continuous improvement culture are the foundation for solid and sustainable businesses appreciated by our customers. AMMEGA is a company where employees are trusted to make decisions and where every opinion is heard. We encourage our teams to share their ideas, and we do our best to make them happen when they make our organization better. AMMEGA carries out an annual Organizational Health Index survey to let employees influence the further improvement of the organization. The agile way of working means shortening the distance between ideas and implementation. AMMEGA is a global company, but works in local teams and appreciates the organisation’s diversity.

The Role

Customer Service Officer will provide professional and efficient customer service support by responding to customer inquiries, resolving issues, coordinating with internal teams, and ensuring customer satisfaction while maintaining positive relationship.

Individual Accountabilities

• Responsible for day-to-day customer service operations.
• Coordinate with both internal and external parties to ensure smooth communication and workflow.
• Support customers regarding products, orders, delivery, and services.
• Handle multiple customer accounts and daily operational documentation.
• Work closely with cross-functional teams including Sales, Production, and Warehouse.
• Support achievement of department KPIs related to customer satisfaction, response time, and order accuracy.

What Are We Looking For

• Bachelor’s degree in any related field.
• 3-5 years of experience in Customer Service.
• Good communication and interpersonal skills.
• Good command of English communication.
• Strong experience in MS Word and Excel.
• Proficient in Microsoft Office and basic computer skills.
• Able to work well under pressure and manage multiple tasks.
• Service-minded with strong problem-solving abilities.

AMMEGA values diversity and we are committed to creating an inclusive environment. Employees are valued for their experiences and skills, and we are passionate about placing people in positions where they succeed. We create an environment that reflects these values and we are passionate about this.

About Us

AMMEGA
is a global company located in 40 countries.

We value our employees, customers, entrepreneurship and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.

About The Team

We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.