Customer Service Analyst

Ohshima Ireland is currently seeking an experienced Customer Service Analyst to join our growing team based in our Dublin HQ. This organisation has worldwide expertise but also a local presence within their specialised field.

This will be a key, front office, commercial role in the in company and requires someone coming from a fast-paced environment background. Working with a team of Production, Procurement and Engineering professionals, this is an excellent opportunity in an excellent organisation to grow and progress your career.

The Role

• To host customer conference calls, emails, and meetings both off-site and on-site
• To manage the customer order books both in terms of the customer portal and the Ohshima ERP system
• To manage the information flow between the customer and the internal department through appropriate/relevant media formats
• To process identified reports including on-time delivery, forecasting and sales v forecast
• To report and monitor on key performance indicators for the Customer Service Department
• To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments
• To participate in the ECN process including the liaising with customers on ECN’s
• To help manage the “Hub” system that we have for our customers including the processing of paperwork, stocking, replenishment and distribution
• Identify improvement areas with the Customer Service function and work to implement same
• Work within the team environment to ensure day-to-day functions and customer care is maintained and upheld
• As part of this role there may be a requirement to travel nationally and internationally
• Any other relevant duties as deemed necessary by Dept. head

• 3rd level degree in business or data-related or similar
• Minimum 2 years experience in similar role required
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• High proficiency in Microsoft office (specifically excel)
• Good attention to detail and organizational skills
• Proficiency with common customer success and customer relationship management software, such as customer-specific portals ERP systems