Customer Service Agent

PURPOSE OF THE ROLE

Customer Assistance and Orders Processing for consumers

Tasks & Responsibilities

• Customer Assistance
• Information and Counselling about Retail products, Spare parts / accessories
• Issues resolution with transport with customer deliveries
• Customer Complaints and claims assistance
• Support between internal departments, Kärcher branches and customers
• Support to the external commercial Network
• Technical support to the customers
• Management support to the Logistic Department and the External Operator
• Reimbursements
• Reception and call center management

• Desired 3 provable years of experience as a Customer Service agent

• University degree, revolving around economics, business administration, logistics.

• IT knowledge, at a user level (Word, PowerPoint, Excel)
• English knowledge is mandatory
• SAP knowledge will be valuable

• Implication
• Pro-activity
• Organisational skills
• Customer oriented
• Team worker
• Analytic Skills and detail oriented
• Polyvalence

• Commercial Department
• Logistic Department
• Marketing Department
• Technical Department
• Invoicing Department
• IT Department
• Kärcher branches
• Customers

• Competitive compensation package
• Performance-based Bonus scheme
• Private medical & hospital insurance
• Voluntary pension plan