Customer Service Associate - San Pedro Laguna

Main Duties and Responsibilities:

• Render good customer service to the club members
• Work in unison with the Marketing Team and Slot Machine Technical Team relating to promo implementations, assist in the upkeep of slot machines and other interdepartmental communications and tasks
• Assist new members in signing up and educating them on how to use membership cards through our cashless system
• Conduct regular site inspection
• F&B monitoring for signing and verification of orders
• Encoding, counterchecking and validations of order slips
• Issuance of car parking validation to VIP members
• Coordinate the implementation of Marketing & Promotion activities with the Marketing Department
• Assist VIP members in Item Redemptions and Redemption of Raffle Tickets
• Handles the Daily Player Tracking Record or DPTR
• Text updates of Grand and Major Jackpots, including Big Payouts of P50,000 and above
• Report to Branch Head, incidents, jackpots and repair needed at the site
• Assist PAGCOR staff whenever the need arises
• Good outlook presentation
• Establish good rapport with VIP members and guests
• Task in doing the minutes (weekly coordinated weekly meeting)

Qualifications:

• High School Diploma or Bachelor’s or equivalent
• 1-year customer service experience in a fast-paced environment required; casino industry is good to have
• Consistently demonstrates clear and concise written and verbal communication skills
• Highly proficient in Microsoft Office